FAQ

How do I know when my order has shipped?

To check package status, send an email to support@taklov.co.

How long does the shipping and processing take?

  • Delivery Time= Processing Time + Shipping Time
  • Due to weather, epidemic, policy and other unexpected factors, the transportation time may be uncertain. The actual time of arrival shall prevail.

Why was my payment declined?

  • If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card or payment method.
  • If the above instructions fail please contact your bank or contact us with as much detail along with the error messages. so that we may assist you.

How do I cancel my order and get a refund?

send an email to support@taklov.co.